Contact Center Supervisor
Cubic Corporation(11 days ago)
About this role
The Contact Center Supervisor oversees the daily activities of contact center staff to ensure high-quality customer service. They support staff performance, monitor service levels, and assist with operational issues, working under supervision and collaborating with internal teams.
Required Skills
- customer Service
- Call Center
- Monitoring
- Performance Management
- Communication
- Microsoft Office
- CRM
- ACD
- IVR
- Team Leadership
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