Contact Center Supervisor
Virginia Credit Union(1 month ago)
About this role
The Contact Center Supervisor leads and directs the Contact Center team, supervising Contact Center Account Consultants and supporting management. The role focuses on motivating staff, setting goals, and ensuring excellent member service while acting as an escalation point and manager backup.
Required Skills
- Leadership
- Coaching
- Performance Management
- Customer Service
- Call Handling
- Quality Assurance
- Scheduling
- Reporting
- Cross-Selling
- Complaint Resolution
+3 more
Qualifications
- High School Diploma
- College Degree Preferred
- BSA Training
- OFAC Training
- Information Security Training
About Virginia Credit Union
vacu.orgWelcome to Virginia Credit Union. We're here to help you take control of your finances with affordable services, knowledge and opportunities for you to take your money further and reach your goals sooner.
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