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Bilingual Technical Support Representative at Tobii Dynavox - ApplyBlast

Bilingual Technical Support Representative

Tobii Dynavox

4 months ago

2.8 on Glassdoor

Pennsylvania

Onsite

Full Time

Junior

1 applicant

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About this role

The Bilingual Technical Support Representative at Tobii Dynavox handles incoming calls, emails, and chat requests to assist customers with assistive communication solutions. This role requires providing troubleshooting support, training users, escalating issues when necessary, and documenting interactions in a database while multitasking in English and Spanish.

Responsibilities

Handle incoming calls, emails, and chat requests via automated or direct lines
Provide real-time troubleshooting and training for assistive communication devices
Document all customer interactions and demographics in the call center database
Escalate complex technical issues to supervisors when necessary
Coordinate product repairs and update customer information in systems

Skills

Qualifications

High School DiplomaAssociate Degree in Information Science

About Tobii Dynavox

tobiidynavox.com

Headquarters

Stockholm, Sweden

Company Size

201-500 employees

Founded

1983

View Profile

Discover Tobii Dynavox AAC solutions for people with conditions such as autism, ALS/MND and cerebral palsy. We make communication apps and AAC devices, speech generating devices, and eye trackers controlled by eye gaze, touch and switch access.