Brand Communications Lead

Text(12 days ago)

Wrocław, PolandOnsiteFull TimeSenior$126,972 - $171,819 (estimated)Brand

About this role

Leads and scales the company’s verbal identity across the organization, ensuring internal and external communications are clear, consistent, and aligned with brand principles. Acts as the steward of brand voice and narrative, setting standards, developing verbal guidelines, and enabling teams to implement them across product, go-to-market, recruiting, investor communications, and merchandise. Focuses on strategic leadership and editorial judgment rather than producing all content directly.

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Required Skills

Brand Voice
Verbal Guidelines
Editorial Judgment
Content Writing
Copy Editing
Narrative Strategy
Cross-Functional Collaboration
Stakeholder Management
Product Copy
Process Design

About Text

text.com

Text (Text, Inc.) is an AI-first customer service automation platform that combines AI agents, AI-powered live chat, and a help desk with a unified inbox to automate support and scale 24/7. The product helps businesses handle tickets, answer customer queries, and route conversations across channels while augmenting agents with automation and knowledge management. Text positions itself for companies that need to reduce response times and support costs while keeping human oversight when needed. Founded in 2002 by Mariusz Ciepły, the company maintains offices in Boston and Wrocław.

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