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Text (Text, Inc.) is an AI-first customer service automation platform that combines AI agents, AI-powered live chat, and a help desk with a unified inbox to automate support and scale 24/7. The product helps businesses handle tickets, answer customer queries, and route conversations across channels while augmenting agents with automation and knowledge management. Text positions itself for companies that need to reduce response times and support costs while keeping human oversight when needed. Founded in 2002 by Mariusz Ciepły, the company maintains offices in Boston and Wrocław.