Builder - Customer Support Lead

Reevo(2 months ago)

San Francisco, CAOnsiteFull TimeManager$145,483 - $190,239 (estimated)GTM

About this role

The Builder - Customer Support Lead at Reevo is responsible for managing the customer support function by resolving user issues, educating customers, and ensuring a seamless experience with the platform. This role involves mastering the technical aspects of Reevo's CRM tools, collaborating with cross-functional teams to communicate product feedback and bugs, and leading a support team to meet service level targets. The position emphasizes strong problem-solving skills, clear communication, and a customer-centric approach while developing internal documentation and training resources to enhance service quality.

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Required Skills

Customer Support
Problem Solving
Technical Expertise
Cross-Functional Collaboration
Customer Communication
Documentation Management
Team Leadership
Continuous Learning
Operational Excellence
Strong Communication

+7 more

About Reevo

reevo.ai

Reevo is an AI-native revenue operating system designed to unify marketing, sales, and customer success into a single powerful platform. It simplifies prospecting, outreach, and pipeline management, allowing teams to efficiently find leads, connect with buyers, and manage revenue without the complexities of a fragmented tech stack. Built for go-to-market (GTM) teams, Reevo empowers users with functionalities that enhance productivity while leveraging AI for better insights and decision-making throughout the revenue cycle.