Product Support Specialist, Tier II
Rethink
About this role
The Product Support Specialist (Tier II) at Rethink is a client-facing, technical role focused on resolving escalated support cases with a client-centric approach. The role requires quick learning, problem-solving, and providing excellent customer service, with opportunities to collaborate across departments and deepen technical expertise.
Skills
About Rethink
rethinkbehavioralhealth.comRethinkBH (Rethink Behavioral Health) provides evidence‑based practice management software for ABA and pediatric therapy providers. Their platform combines clinical programming and data collection with scheduling, telehealth, training, reminders, and insurance billing to drive better clinical outcomes and streamline operations. Designed for clinicians and administrators, RethinkBH emphasizes workflow automation, compliance, and measurable client progress. It operates as a division of Rethink focused on behavioral health solutions.
About Rethink
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Rethink.
Salary
$60k – $70k
per year