Customer Experience Chatbot Senior Associate
France Cars SAS AAA(1 month ago)
About this role
A Customer Experience Chatbot Senior Associate at DraftKings focuses on owning and improving chatbot conversation design and overall performance to deliver fast, intuitive, and brand-aligned support. The role sits at the intersection of CX, AI, and product to scale self-service and personalized customer experiences. It contributes to enhancing customer satisfaction and operational efficiency through data-driven improvements.
Required Skills
- Conversation Design
- Prompt Engineering
- NLU
- SQL
- Looker
- API Integration
- Analytics
- Writing
- Escalation Design
- Collaboration
About France Cars SAS AAA
bloomberg.comBloomberg is a global leader in financial information and technology, providing data, news, and analytics to financial professionals around the world. The company offers an array of products and services, including the Bloomberg Terminal, which delivers real-time data and insights for trading, investment, and risk management. With a commitment to innovation, Bloomberg combines cutting-edge technology with extensive market expertise to empower financial professionals in making informed decisions.
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