Customer Experience Chatbot Senior Associate
DraftKings
About this role
A Customer Experience Chatbot Senior Associate at DraftKings focuses on owning and improving chatbot conversation design and overall performance to deliver fast, intuitive, and brand-aligned support. The role sits at the intersection of CX, AI, and product to scale self-service and personalized customer experiences. It contributes to enhancing customer satisfaction and operational efficiency through data-driven improvements.
Skills
About DraftKings
draftkings.comN/A
Recent company news
News-Press NOWDraftKings and ESPN Detail Plans to Provide Account Linking for Customers
1 week ago
Charlotte ObserverDraftKings money funneled through super PACs is buying ads in Cabarrus election
2 weeks ago
GlobeNewswireDraftKings Reports Third Quarter 2025 Results
Nov 6, 2025
GlobeNewswireDraftKings Acquires Railbird to Advance Future Growth in Prediction Markets
Oct 21, 2025
Yahoo FinanceDraftKings Announces Close of $600 Million Upsized Term Loan B Facility
Mar 4, 2025
Salary
$65k – $82k
per year
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