AI/Chatbot Specialist
Manulife(1 month ago)
About this role
An AI/Chatbot Specialist leads the development, implementation, and continuous improvement of AI and chatbot solutions within the Contact Centre. The role partners with stakeholders and cross-functional teams to enhance customer experience, streamline operations, and increase productivity. The specialist manages projects, analyzes performance data, and documents bot features and best practices.
Required Skills
- Chatbots
- AI Development
- Conversation Design
- Bot Training
- Data Analysis
- Reporting
- Documentation
- Excel
- Communication
- Problem Solving
Qualifications
- Diploma or Degree
About Manulife
manulife.comManulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
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