United States - Genesys Cloud Services, Inc.

Business Analyst - Product Support Operations

United States - Genesys Cloud Services, Inc.(1 month ago)

RemoteFull TimeMedior$82,862 - $111,543 (estimated)Product Support Operations
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About this role

Genesys is hiring a Business Analyst for Product Support Operations to help optimize how the support organization runs and achieves its target metrics. The role focuses on driving operational change initiatives that improve efficiency, quality, and customer satisfaction while ensuring continuity and compliance. It partners closely with cross-functional teams to deliver sustained, organization-wide improvements.

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Required Skills

  • Business Process Improvement
  • Process Mapping
  • Workflow Design
  • Data Analysis
  • Change Management
  • Project Management
  • Process Documentation
  • Visio
  • Lucidchart
  • Cross-Functional Collaboration

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United States - Genesys Cloud Services, Inc.

About United States - Genesys Cloud Services, Inc.

genesys.com

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