Business Analyst - Product Support Operations

United States - Genesys Cloud Services, Inc.(1 month ago)

RemoteFull TimeMedior$82,862 - $111,543 (estimated)Product Support Operations

About this role

Genesys is hiring a Business Analyst for Product Support Operations to help optimize how the support organization runs and achieves its target metrics. The role focuses on driving operational change initiatives that improve efficiency, quality, and customer satisfaction while ensuring continuity and compliance. It partners closely with cross-functional teams to deliver sustained, organization-wide improvements.

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Required Skills

Business Process Improvement
Process Mapping
Workflow Design
Data Analysis
Change Management
Project Management
Process Documentation
Visio
Lucidchart
Cross-Functional Collaboration

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About United States - Genesys Cloud Services, Inc.

genesys.com

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