Customer Success, Director

United States - Genesys Cloud Services, Inc.(23 hours ago)

HybridFull TimeSenior$128,700 - $226,300Customer Success

About this role

The Customer Success Director at Genesys is responsible for building long-term relationships with enterprise customers, guiding them to achieve their customer experience goals through strategic planning and technical expertise. The role involves advocating for customers, collaborating with cross-functional teams, and driving business growth and retention.

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Required Skills

CRM
Salesforce
Gainsight
PowerPoint
Excel
Word
Data Analysis
Executive Presentation

Qualifications

Bachelor’s degree in a technology- or business-related field
10+ years of experience in technology-related field, including consulting and enterprise account management
Successful SaaS sales record
Experience with CCaaS technology, platforms, and features
Proven ability to build C-level relationships

About United States - Genesys Cloud Services, Inc.

genesys.com

Rocket is a performance optimization tool designed to enhance website loading speed and overall user experience. By automatically optimizing scripts and implementing lazy loading technologies, it ensures that essential content is prioritized while reducing unnecessary resource loading. The platform is particularly beneficial for developers looking to improve site speed on both mobile and desktop, leading to increased engagement and better search engine rankings. Rocket's solutions are known for their ease of integration and effectiveness in boosting website performance metrics.

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