Principal PS Consultant – WEM - Quality Management and Speech & Text Analytics

United States - Genesys Cloud Services, Inc.(23 hours ago)

RemoteFull TimeSenior$110,600 - $194,400Professional Services

About this role

Genesys is seeking a Principal PS Workforce Engagement Management Consultant to serve as a trusted advisor for clients, guiding the implementation and optimization of contact center solutions, particularly in Quality Management and Speech & Text Analytics. The role requires broad expertise in contact center operations, business consulting, and analytics, with a focus on delivering excellent customer experiences.

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Required Skills

WEM
Quality Management
Speech Analytics
Text Analytics
Contact Center
Customer Experience
Business Consulting
Analytics
Project Management
AI

Qualifications

BS/MS in Computer Science, Engineering, or related field

About United States - Genesys Cloud Services, Inc.

genesys.com

Rocket is a performance optimization tool designed to enhance website loading speed and overall user experience. By automatically optimizing scripts and implementing lazy loading technologies, it ensures that essential content is prioritized while reducing unnecessary resource loading. The platform is particularly beneficial for developers looking to improve site speed on both mobile and desktop, leading to increased engagement and better search engine rankings. Rocket's solutions are known for their ease of integration and effectiveness in boosting website performance metrics.

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