Business Analyst
RingCentral(25 days ago)
About this role
A Business Analyst within the Innovation & Governance PMO supporting RingCentral through Acquire BPO. The role acts as the technical liaison between business stakeholders and Salesforce development teams, translating business needs into clear technical requirements and maintaining process and system documentation to improve Support operations and customer experience.
Required Skills
- Salesforce
- Requirements Gathering
- Business Analysis
- BRD Documentation
- Process Mapping
- Technical Documentation
- JIRA
- Confluence
- Lucidchart
- UAT Testing
+2 more
Qualifications
- Salesforce Administrator Certification
About RingCentral
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