Business Consultant, VRS, WFM

NICE(4 hours ago)

HybridFull TimeSenior$85,000 - $125,000Value Realization Services

About this role

NiCE is seeking a Business Consultant to lead customer engagements in Workforce Management transformation, helping clients optimize their processes and realize the full value of NiCE solutions. The role involves strategic advising, relationship building, and guiding contact center improvements.

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Required Skills

Business Consulting
Workforce Management
Process Improvement
Customer Success
Change Management
Project Management
Stakeholder Management
Solution Design
Operations
Consulting

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.

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