Senior Customer Success Manager
NICE(5 hours ago)
About this role
The Customer Success Manager at NICE is responsible for ensuring high customer satisfaction by supporting product adoption and maintaining strong relationships throughout the customer lifecycle. They focus on retention, growth, and creating loyal promoters, while acting as a customer advocate and identifying expansion opportunities.
Required Skills
- Customer Success
- Account Management
- Product Adoption
- Relationship Management
- SaaS
- Customer Retention
- Business Review
- Upselling
- Technical Dialogue
- CRM
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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