Senior Customer Success Manager
NICE(4 hours ago)
About this role
The Customer Success Manager at Cognigy focuses on ensuring customers are supported throughout their implementation journey with Cognigy's products, aiming to deliver successful outcomes and expansion opportunities. The role includes guiding customers in strategic and technical use of AI solutions, managing relationships with enterprise clients, and working closely with sales and tech teams.
Required Skills
- Customer Success
- AI
- CRM
- Communication
- Strategy
- Data Analysis
- SaaS
- Technology
- Account Management
- Relationship Building
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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