Call Center Member Advisor

IDIQ is seeking a full-time Call Center Member Advisor to join their onsite team in Mount Prospect, IL, providing exceptional customer service and retention support for identity theft protection and credit monitoring members. The role involves handling account inquiries, billing issues, and cancellation requests while utilizing active listening and de-escalation techniques to maintain member loyalty. This position requires a strong focus on inside sales, strategic problem-solving, and managing high call volumes in a professional office environment.