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Call Center Member Service Associate at NASA Federal Credit Union - ApplyBlast

Call Center Member Service Associate

NASA Federal Credit Union

2 months ago

3.2 on Glassdoor

Upper Marlboro, Maryland, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Call Center Member Service Associate at NASA Federal Credit Union provides member support for online financial services, account transactions, loan processing, and insurance advice. The role involves handling inbound calls, processing various financial transactions, and cross‑selling credit union products while meeting call center performance metrics.

Responsibilities

Assist members with online financial services and account transactions
Process consumer loan applications and collect supporting documentation
Educate members on products and cross‑sell credit union services

Skills

About NASA Federal Credit Union

nasafcu.com

Headquarters

Upper Marlboro, Maryland, United States

Company Size

201-500 employees

Founded

1949

View Profile

NASA Federal Credit Union (NASA FCU) is a not-for-profit, member-owned financial cooperative that was founded to serve the NASA community and now provides banking services to members nationwide. It offers checking and savings accounts, credit cards, consumer and auto loans, mortgages and home‑equity products, plus online and mobile banking for 24/7 account access. NASA FCU emphasizes competitive rates, personalized member service, and financial education and planning resources. Membership is available to eligible employees, family members, and affiliated community groups, supported by branch locations and digital services.