Customer Operations Analyst

Service Experts LLC(6 days ago)

OnsiteFull TimeMedior$58,780 - $81,459 (estimated)Customer Care

About this role

The Operations Analyst, Customer Care at Service Experts is a mid-level analyst role based in Richardson, TX focused on analyzing customer care data and supporting initiatives to improve performance and customer experience. The role works cross-functionally to support projects, documentation, testing, and implementation of contact center enhancements. It supports leadership with reporting and business case development to drive process and operational improvements.

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Required Skills

Data Analysis
Process Improvement
Reporting
Process Mapping
Root Cause
CRM
Telephony
Excel
PowerPoint
Project Management

+2 more

Qualifications

Bachelor's Degree in Business
Lean Six Sigma

About Service Experts LLC

serviceexpertsjobs.com

Service Experts is a nationwide home-services company specializing in HVAC (heating, ventilation, and air conditioning), indoor air quality, and plumbing for residential and light-commercial customers. It operates a network of local service centers and franchises that provide installation, repair, and maintenance services. This jobs site showcases career opportunities — from technicians and installers to support roles — and highlights training, benefits, and pathways for advancement. The company emphasizes customer-focused service and technician development across many U.S. markets.