Call Center Representative
WelbeHealth(1 month ago)
About this role
WelbeHealth's Call Center Representative (WelbeHealth Advocate II) supports the PACE program by serving as a primary contact in the Hub for participants, families, providers, and clinic teams. The role centers on handling inbound and outbound communications and administrative hub functions while ensuring accurate recordkeeping. It contributes to participant care coordination and program continuity through reliable service and adherence to protocols.
Required Skills
- Call Management
- Outbound Scheduling
- Authorization Processing
- Documentation
- Appointment Scheduling
- Eligibility Verification
- Customer Service
- Escalation
- Email Management
- Phone Screening
Qualifications
- High School Diploma or Equivalency
About WelbeHealth
welbehealth.comWelbeHealth is a full‑service senior health care provider that operates PACE (Program of All‑Inclusive Care for the Elderly) programs to deliver comprehensive, coordinated care for frail and vulnerable older adults. Its interdisciplinary teams deliver medical, behavioral, rehabilitative and social services — including primary care, nursing, therapy, home care, transportation and adult day services — so participants can remain safely and independently at home. The organization emphasizes quality, compassion and value while integrating Medicare and Medicaid benefits to manage care and costs for seniors.
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