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Call Center Representative at University of the Cumberlands - ApplyBlast

Call Center Representative

University of the Cumberlands

22 days ago

4.2 on Glassdoor

Williamsburg, Kentucky, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Call Center Representative serves as the primary point of contact for students, handling incoming calls, live chats, and emails to address queries, requests, and complaints. This role focuses on resolving customer issues efficiently while maintaining a polite and professional demeanor. The position requires adaptability to flexible schedules, including occasional weekend work, to support students' needs.

Responsibilities

Answer incoming customer calls and direct calls to managerial team
Utilize company policies to solve customer issues and direct calls
Receive calls live chat and emails from students to resolve issues

Skills

About University of the Cumberlands

ucumberlands.edu

University of the Cumberlands is an institution of regional distinction that offers degrees in every major field of study. With an enrollment of more than 20,000 students, Cumberlands is the largest private university in Kentucky.