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Customer Service Representative at University of the Cumberlands - ApplyBlast

Customer Service Representative

University of the Cumberlands

8 days ago

4.2 on Glassdoor

Williamsburg, Kentucky, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Service Representative serves as the primary point of contact for students, addressing inquiries, requests, and complaints via phone, live chat, and email. This role focuses on resolving issues using company policies and directing complex matters to management when necessary. The position requires a flexible schedule to accommodate the global availability of students.

Responsibilities

Answer incoming customer calls and resolve student issues
Receive and manage student queries via calls, live chat, and emails
Direct calls to managerial team when necessary

Skills

About University of the Cumberlands

ucumberlands.edu

University of the Cumberlands is an institution of regional distinction that offers degrees in every major field of study. With an enrollment of more than 20,000 students, Cumberlands is the largest private university in Kentucky.