Call Center Representative/Resource Center Specialist

The Call Center Representative/Resource Center Specialist provides information, assessment, referral, emotional support, and crisis intervention services to individuals seeking assistance through phone, text, and email. The role involves assessing needs, evaluating suicide risk, developing safety plans, and connecting individuals with appropriate resources and services. This position requires strong crisis intervention and communication skills, flexibility, broad availability, and strict adherence to confidentiality, performance standards, and agency policies.