AAA Life Insurance Company
The Real Time Adherence (RTA) Coordinator supports the Workforce Management team by monitoring real-time call center performance, staffing levels, and schedule adherence to ensure service level objectives are met. This role involves making real-time staffing decisions, managing attendance exceptions, and coordinating overtime to maintain operational efficiency. The position requires strong analytical and communication skills to partner with leadership and agents in a fast-paced environment.
Headquarters
Livonia, Michigan, United States
Company Size
501-1000 employees
Founded
1969
AAA Life Insurance Company, part of the AAA family, provides life insurance and annuity products to help individuals and families protect their financial futures. It offers term, whole, and universal life policies, plus travel accident insurance and annuities to meet short- and long-term planning needs. Customers can obtain quotes online or work with local agents, and the company emphasizes straightforward coverage designed to protect loved ones and provide financial security.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for AAA Life Insurance Company.