Call Center Shift Supervisor

Clinical Careers Page(2 months ago)

Kansas City, KSOnsiteFull TimeManager$67,365 - $90,756 (estimated)Call Center

About this role

The Call Center Shift Supervisor at Bell Hospital oversees daily operations of the hospital call center, providing leadership and supervision to staff across shifts. The role supports continuity of service, ensures adherence to hospital protocols, and serves as a point of escalation for operational and clinical communication needs. It is a full-time onsite supervisory position within the hospital’s call center function.

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Required Skills

Leadership
Customer Service
Call Monitoring
Reporting
Paging Systems
Switchboard
Training
Emergency Response
Computer Skills
Communication

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Qualifications

High School Diploma or GED
Associates Degree (Preferred)

About Clinical Careers Page

kansashealthsystem.com

The University of Kansas Health System is a nonprofit academic medical center headquartered in Kansas City, Kansas, providing comprehensive inpatient and outpatient care across Kansas and the Midwest. It delivers advanced specialty services — including an NCI‑designated cancer center, Level I trauma care, transplantation, cardiology, neurosurgery, orthopedics and comprehensive stroke care — supported by research and training through its affiliation with the University of Kansas Medical Center. The system emphasizes complex, referral‑level care and innovation, holds Joint Commission accreditation and Magnet nursing recognition, and operates multiple locations and patient access options across the region.

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