Contact Center Support Operator II
Cleveland Clinic(1 month ago)
About this role
A Contact Center Support Operator II at Cleveland Clinic Medina Hospital is a part-time, onsite role within Call Center Support Operations-Clinical and Operational Improvement that supports patient access and hospital communication during evening shifts. The position contributes to the hospital’s mission of delivering timely, patient-centered care and helps maintain operational continuity across hospital sites.
Required Skills
- Call Handling
- Call Transfers
- Customer Service
- Directory Navigation
- Data Entry
- Epic
- QGenda
- Emergency Response
- Paging
- Relay Service
Qualifications
- High School Diploma
- GED
- Emergency Medical Dispatch (EMD) Certification
About Cleveland Clinic
clevelandclinic.orgCleveland Clinic is a not‑for‑profit academic medical center founded in 1921 that provides comprehensive clinical and hospital care across a large integrated health system. It is known for world‑class specialty care, multidisciplinary teams, and leadership in medical research, education, and health information. The organization operates hospitals, outpatient centers and digital/telehealth services, and employs roughly 65,000 staff to serve patients regionally and internationally.
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