Call Center Specialist I
Monument Health(10 days ago)
About this role
The Call Center Specialist serves as the first point of contact for patients, families, and providers, ensuring accurate information and empathetic communication related to appointments, insurance, billing, and healthcare services. The role involves handling inbound and outbound calls, scheduling, verifying insurance, and documenting interactions in compliance with healthcare regulations.
Required Skills
- Customer Service
- Communication
- Scheduling
- Insurance Verification
- HIPAA Compliance
- Electronic Health Records
- Empathy
- De-escalation
- Documentation
- Patient Support
Qualifications
- High School Diploma/GED
About Monument Health
monument.healthMonument Health is an integrated healthcare system in Western South Dakota and Eastern Wyoming. Our hospital serves greater Rapid City & the Black Hills.
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