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Call Center Specialist at Monument Health - ApplyBlast

Call Center Specialist

Monument Health

4 months ago

3.1 on Glassdoor

Rapid City, SD

Onsite

Full Time

Junior

0 applicants

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About this role

A Call Center Specialist serves as the first point of contact for patients and providers to handle inquiries about appointments, insurance, and billing. The role involves scheduling appointments using EHR systems, verifying coverage, and documenting interactions in compliance with HIPAA standards. This position is a first-line support role within the patient call center, reporting to a supervisor.

Responsibilities

Answer inbound calls and respond to patient inquiries with professionalism
Schedule and confirm patient appointments using electronic health record systems
Verify insurance coverage and assist with billing questions accurately
Document all interactions in strict compliance with HIPAA regulations
De-escalate complex patient issues and support outbound call campaigns

Skills

Qualifications

High School Diploma or GED Equivalent

About Monument Health

monument.health

Headquarters

Rapid City, South Dakota, United States

Company Size

1001-5000 employees

Founded

1973

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Monument Health is an integrated healthcare system in Western South Dakota and Eastern Wyoming. Our hospital serves greater Rapid City & the Black Hills.