Asurion

Call Center Supervisor

Asurion(1 month ago)

Cebu, PhilippinesOnsiteFull TimeManager$97,286 - $129,538 (estimated)Call Center Operations
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About this role

The Supervisor, Call Center Operations leads an on-site tech support call center focused on Connected Home products and customer support. The role serves as the front-line leader for Representatives and ensures operational effectiveness and contract compliance. The position collaborates with cross-functional support teams to maintain service levels and support client relationships.

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Required Skills

  • Team Management
  • Coaching
  • Customer Service
  • Sales
  • Call Center
  • Performance Metrics
  • Reporting
  • Troubleshooting
  • Training
  • Communication

+2 more

Qualifications

  • Associate Degree
  • Bachelor's Degree

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