Call Center Tier One Agents

Velocity is seeking Call Center Tier One Agents to join their 24/7/365 support center in Holland, OH, providing exceptional customer service and technical support for inbound calls and overnight ticket monitoring. This seasonal role requires excellent communication skills, the ability to remain calm under pressure, and proficiency in analyzing and resolving customer equipment issues. The position involves handling entry-level calls, escalating tickets as needed, and maintaining detailed records of all interactions.