Call Centre Agent
Encore Capital Group(1 month ago)
About this role
Wescot Credit Services is hiring Call Centre Agents in Glasgow to support the TSB team as a first point of contact for customers facing financial difficulties. The role focuses on providing empathetic support to vulnerable customers and helping them move toward financial recovery. The position starts 16th February and includes structured training and bonus opportunities.
Required Skills
- Customer Service
- Inbound Calls
- Outbound Calls
- Vulnerability Identification
- Affordability Assessment
- Repayment Plans
- Data Entry
- CRM Systems
- Compliance
- Active Listening
About Encore Capital Group
encorecapital.comEncore Capital Group is a financial services company specializing in the management and servicing of consumer debt. The company supports individuals in resolving their financial obligations by providing tailored solutions and resources that empower them to regain control over their finances. Encore Capital operates through various subsidiaries to offer services in debt collection, credit recovery, and financial literacy, ensuring compliance with regulatory standards while fostering positive engagement with consumers. Their mission revolves around helping people achieve financial stability and improving overall customer experiences in the debt resolution process.
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