Call Centre - Financial Assist Associate (VQ126G)

Intrum(4 months ago)

HybridFull TimeJunior$33,852 - $39,978Customer Service

About this role

A Financial Assist Associate at Intrum is a customer-facing role within a leading European credit management company, supporting customers who are experiencing financial difficulties and contributing to fair outcomes. The role is based in Glasgow with hybrid working after an initial office-based induction and includes structured training and development opportunities.

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Required Skills

Telephone Communication
Customer Service
Debt Analysis
Repayment Plans
Empathy
Numeracy
Decision Making
Systems Use
Complaint Handling
Compliance

About Intrum

intrum.com

Intrum is Europe’s leading provider of ethical debt collection and credit management services, helping businesses improve cash flow, recover overdue invoices, and manage credit risk while supporting individuals in regaining financial control. Our commitment to sustainable payments, financial wellbeing, and responsible lending ensures long-term economic resilience and effective receivables management.

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