Call Quality and Compliance Officer
AWE plc(28 days ago)
About this role
A Call Quality and Compliance Officer at the Luxion Group helps ensure consistent quality and compliance across customer interactions and service channels. The role supports continuous improvement and alignment of quality standards by evaluating interactions, providing insight to leadership, and supporting agent development.
Required Skills
- Call Monitoring
- Compliance
- Quality Assurance
- Feedback
- Calibration
- Influencing
- Negotiation
- Communication
- Customer Service
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