CAP Smokejumper
Verkada(1 month ago)
About this role
The CAP Smokejumper is an escalations specialist who leads high-stakes customer incident responses to stabilize and retain critical accounts. This role acts as the single point of contact for customer executives, coordinating across Engineering, Product, Sales, and Support to resolve mission-critical issues. The position requires travel on short notice and surfaces customer insights to influence the long-term product roadmap and strengthen partnerships.
Required Skills
- Incident Command
- Executive Advocacy
- Onsite Deployment
- Strategic Alignment
- Product Insights
- Troubleshooting
- Networking Knowledge
- Problem Solving
- Customer Management
- Communication
+2 more
About Verkada
verkada.comVerkada is a physical security and smart-building company that provides cloud-managed security cameras, access control, alarms, environmental sensors, intercoms, and visitor management as a single, fully integrated platform for enterprises. Its AI-powered video surveillance and centralized management (Command) enable remote monitoring, analytics, and easy deployment at scale across on-premises gateways and cloud services. Verkada targets modern organizations that want simplified, scalable security and building operations with remote access, integrations, and a streamlined setup (including a free 30‑day trial).
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