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Case Management /Tech Support(Remote) – Automotive at Concentrix - ApplyBlast

Case Management /Tech Support(Remote) – Automotive

Concentrix

4 months ago

3.3 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Automotive Case Management Representative at Concentrix provides remote technical support and customer service for the automotive industry. Employees resolve routine inquiries, escalate complex product issues, and coordinate with dealerships and field teams to ensure timely resolutions. This role is ideal for those with automotive knowledge who enjoy helping customers in a supportive, people-first culture.

Responsibilities

Respond to escalated automotive-related product questions and concerns
Resolve customer inquiries using an internal knowledge base
Identify customer needs through relevant questioning and research
Collaborate with dealerships and field support teams for escalations
Deliver follow-up communications to ensure resolution completion

Skills

Qualifications

High School diploma or GEDAt least 18 years of age

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.