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CBA Hardship - Hardship Consultant at Probe Group - ApplyBlast

CBA Hardship - Hardship Consultant

Probe Group

10 days ago

Melbourne, Victoria, Australia

Hybrid

Full Time

Junior

0 applicants

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About this role

The Hardship Consultant role involves providing empathetic and compliant support to banking customers experiencing financial stress and vulnerability. The position requires handling inbound calls, outbound support, and messaging through the banking app while evaluating customer situations across multiple loan accounts. This full-time role is based in Melbourne CBD with a hybrid working model and rotating shifts between 8:00 AM and 9:00 PM, Monday to Saturday.

Responsibilities

Evaluate customer situations across multiple loan accounts
Handle inbound calls and outbound support through banking app
Capture audit-ready interaction notes using dual-laptop system interfaces

Skills

About Probe Group

probe.group

Headquarters

Melbourne, Victoria, Australia

Company Size

1-10 employees

View Profile

We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.