CDD - Customer Care Agent

Choose(1 year ago)

HybridContractJunior$56,254 - $76,331 (estimated)Customer Care

About this role

The Customer Care Agent at Choose is responsible for managing the relationship with users of the mobile application, acting as the primary point of contact for thousands of customers. The role sits within the Operations (Ops) team and focuses on ensuring a smooth and reliable user experience across the app. The position involves close collaboration with other Ops sub-teams as well as Tech and Product to relay user feedback and improve the overall customer journey. Performance is measured through customer satisfaction and resolution times for inquiries and claims.

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Required Skills

Customer Support
Client Relations
Problem Solving
Ticket Prioritization
Issue Analysis
Cross Functional Collaboration
Process Improvement
Written Communication
Listening Skills
Empathy

+4 more

Qualifications

BAC+4
BAC+5

About Choose

appchoose.io

Choose is a free mobile app and online concept store that curates a selection of standout fashion and lifestyle brands. Every day it showcases fresh brand drops and limited-time, exclusive sales for its community, making discovery fast and simple. Mobile-first and community-driven, Choose helps shoppers find trend-forward, hard-to-find labels and shop curated collections and deals in one place.