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Change Management Specialist at Concentrix - ApplyBlast

Change Management Specialist

Concentrix

1 day ago

3.3 on Glassdoor

Kolkata, West Bengal, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Change Management Specialist role involves supervising call center associates and mentoring team leaders to ensure performance metrics are met. This position focuses on coaching, motivation, and accountability to drive team success and customer satisfaction. The specialist also handles escalated customer calls and works to reduce attrition through targeted actions.

Responsibilities

Supervise call center associates and mentor team leaders
Coach employees to achieve performance metrics and KPIs
Develop action plans to address performance issues and reduce attrition

Skills

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.