Team Leader, Operations - Unilingual
Philip Morris International(21 days ago)
About this role
The Team Leader, Operations is responsible for supervising call center associates, ensuring performance metrics are met through coaching and motivation. The role involves managing daily operations, addressing escalated issues, and maintaining compliance with internal policies and contractual obligations.
Required Skills
- Coaching
- Supervision
- Customer Service
- Performance Management
- Communication
- Multi-tasking
- Leadership
- Problem Solving
- Training
- Mentoring
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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