Chargeback Specialist I

AXS(8 days ago)

Frisco, TXOnsiteFull TimeJunior$33,300 - $46,000Payments

About this role

Chargeback Specialist I at AXS handles researching and responding to customer payment disputes for digital ticket sales, determining fraud or policy-based refunds. The role works with internal order systems, payment data, and third-party risk tools to resolve chargebacks and maintain dispute metrics. It supports process improvements to increase chargeback win rates.

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Required Skills

Chargeback Management
Dispute Research
Payment Processing
Risk Analysis
Excel
Communication
Process Improvement
Teamwork
Order Monitoring
KPI Tracking

About AXS

axs.com

AXS is a ticketing and event-technology company that provides online and mobile ticket sales, access-control systems, and event-management tools for venues, promoters, and fans. Its platform includes digital ticketing (AXS Mobile ID), analytics and marketing tools, and an official resale marketplace to help venues boost revenue while keeping entry secure and paperless. AXS partners with arenas, theaters, and promoters to power ticket distribution, on-site entry, and fan engagement.