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Client Experience Manager at Triumvirate Environmental - ApplyBlast

Client Experience Manager

Triumvirate Environmental

10 hours ago

3.7 on Glassdoor

Santa Fe Springs, California, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Client Experience Manager serves as the central liaison for Triumvirate's national system accounts, ensuring alignment across sales, operations, technical service, legal, and billing departments. This role proactively manages assigned accounts, coordinates service delivery, and acts as the single point of accountability to maintain consistent client experiences across multiple locations. The position involves cross-functional coordination, financial liaison duties, compliance reporting, and client engagement, including travel as needed.

Responsibilities

Serve as central liaison for national system accounts across multiple departments
Manage service delivery assurance and lead service recovery efforts for clients
Partner with billing and finance to ensure timely invoicing and profitability goals

Skills

About Triumvirate Environmental

triumvirate.com

Headquarters

Somerville, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1988

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Triumvirate Environmental provides environmental services and EHS (environment, health, and safety) consulting for organizations in the life sciences, healthcare, higher education, and advanced manufacturing sectors. Their offerings include hazardous and non-hazardous waste management and industrial waste recycling, compliance and sustainability programs, and site services designed to reduce risk and ensure regulatory adherence. Clients rely on Triumvirate for integrated technical expertise and operational solutions that improve safety, environmental performance, and progress toward circular-economy goals.