Client Experience Representative I
Unum(1 month ago)
About this role
Advanced front-line service role responsible for acting as the primary point of contact for in-force service inquiries from plan administrators, brokers, and field partners. The position focuses on delivering highly responsive, accurate service across multiple products and platforms to support customer satisfaction and drive future business. The role supports digital adoption and partners closely with internal teams to surface trends and improve workflows.
Required Skills
- Customer Service
- Relationship Management
- Communication
- Problem Solving
- Coaching
- Negotiation
- Critical Thinking
- Digital Adoption
- Escalation Management
- Analytical Skills
Qualifications
- Bachelor's Degree Preferred
- 3+ Years Experience
About Unum
unum.comUnum provides comprehensive financial insurance products to industries of all sizes. Leader in disability insurance, life insurance, compliance and developing HR technology solutions for our clients.
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