Client Experience Specialist
eCapital
About this role
The Client Experience Specialist at eCapital is responsible for providing exceptional customer service by engaging with clients, resolving issues, and educating them about the company's services. The role involves building strong relationships, supporting client onboarding, and coordinating with internal teams to ensure client satisfaction in a fast-paced environment.
Skills
About eCapital
ecapital.comeCapital is a specialty finance lender that provides working capital and commercial financing to small and mid‑market businesses. Its product suite includes invoice factoring, asset‑based lending, equipment and inventory financing, and other tailored funding solutions to address cash‑flow gaps. eCapital emphasizes fast, flexible underwriting and industry expertise to support growth, acquisitions, and day‑to‑day operations across sectors and geographies. Companies rely on eCapital for practical, scalable alternatives to traditional bank lending.
About eCapital
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for eCapital.
Salary
$40k
per year