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Client Operations Analyst at PayIt - ApplyBlast

Client Operations Analyst

PayIt

15 days ago

3.0 on Glassdoor

Kansas City, Missouri, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Client Operations Analyst serves as the operational execution engine for the Client Operations organization, supporting clients and internal teams by managing workflows, triaging issues, and ensuring efficient resolution of client-impacting work. This role operates within a pooled support model to deliver a consistent, high-quality client experience across the PayIt client portfolio. The position involves preparing reports, maintaining documentation, and coordinating with various teams to drive operational follow-through and process improvement.

Responsibilities

Triage and manage incoming operational requests, issues, and support activities
Prepare recurring and ad hoc operational reports and maintain client documentation
Coordinate with cross-functional teams to drive operational follow-through and resolution

Skills

About PayIt

payitgov.com

Headquarters

Kansas City, Missouri, United States

Company Size

51-200 employees

Founded

2013

View Profile

PayIt is a digital government platform that embeds payments into public-sector services to streamline operations and improve the citizen experience. The platform provides web and mobile service channels, secure payment processing, APIs and integrations with back-office systems to help agencies collect revenues and manage transactions for services like licenses, permits, fines, utilities, and more. PayIt focuses on reducing friction through automation, reporting, and modern user experiences so governments can increase compliance and operational efficiency. They position themselves as a partner for agencies modernizing digital services and payments.