Support Documentation and Training Specialist

Alumni Network Job Board(8 days ago)

Austin, TXOnsiteFull TimeSenior$87,200 - $109,000Customer Support Operations

About this role

The role involves creating and maintaining effective documentation and training materials to support customer support operations. The specialist will work across teams to improve operational efficiency, quality, and vendor performance, impacting key metrics such as resolution rates and handle times.

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Required Skills

Documentation
Training Design
Process Thinking
Stakeholder Partnership
Knowledge Base
Operational Metrics
Project Management
Customer Support Tools
Data Analysis
Content Structuring

About Alumni Network Job Board

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Startup.jobs is a job board and recruiting platform that connects startups and early-stage companies with talent worldwide. It aggregates and curates openings across engineering, product, design, marketing, and operations, with a strong emphasis on remote and distributed roles. Employers can post jobs, promote company profiles, and access candidate pipelines, while job seekers browse curated listings, set alerts, and apply directly. The site aims to speed hiring for high-growth startups by surfacing relevant, high-quality candidates.

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