Client Operations Manager
January(2 months ago)
About this role
A Client Operations Manager at January is responsible for leading a high-performing operations team that focuses on transforming enterprise clients’ collections processes to establish operational excellence as a competitive advantage. This role includes developing team capabilities, implementing quality standards and systems to resolve client requests efficiently, and collaborating with cross-functional teams such as Client Success, Implementation, and Engineering. The position requires strong technical skills, including SQL proficiency, and the ability to enhance team performance while managing stakeholder communications during critical operational challenges.
Required Skills
- Client Operations Management
- Team Development
- Operational Excellence
- Technical Problem-Solving
- Cross-Functional Collaboration
- Stakeholder Communication
- Metrics Implementation
- Performance Improvement
- SQL Skills
- Operational Systems
+9 more
About January
january.comJanuary is a fintech company dedicated to transforming consumer finance through innovative, AI-powered solutions that empower consumers to manage their debt more effectively. The platform provides flexible payment options, settlements, and streamlined online account management, ensuring a user-friendly experience that promotes financial stability. January also focuses on enhancing recovery rates for creditors while maintaining compliance with evolving regulations, making it a trusted partner in the industry for both consumers and financial institutions. With a commitment to empathy and transparency, January aims to reshape the recovery experience, prioritizing the needs of consumers at every step.