Client Operations Specialist
Credible(1 month ago)
About this role
Credible is a consumer-facing marketplace for loans and insurance. This Client Success role is part of the Client Success team and focuses on helping customers make informed financial decisions across student loans, personal loans, mortgages, and insurance. The position serves as an entry point to grow within the company and supports a high-volume customer environment. The role is based in North Carolina and may require weekend and evening availability.
Required Skills
- Phone Support
- Live Chat
- Email Support
- Outbound Calling
- Active Listening
- Troubleshooting
- Problem Solving
- Salesforce
- SaaS Navigation
- Teamwork
+1 more
Qualifications
- Bachelor's Degree
About Credible
credible.comCredible is an online lending marketplace that helps consumers compare loan offers and find lower rates for personal loans, student loans, and mortgages. The platform aggregates rates from top lenders so users can compare options and get matched or prequalified in minutes, aiming to save money and simplify borrowing. Founded by Stephen Dash in 2012 and headquartered in Charlotte, NC, Credible combines digital tools and customer support to streamline the loan shopping process.
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