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Client Service Representative at Cisive - ApplyBlast

Client Service Representative

Cisive

4 months ago

2.9 on Glassdoor

Philippines

Hybrid

Full Time

Senior

0 applicants

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About this role

A Client Service Representative at Cisive serves as the primary point of contact for clients, providing exceptional support and ensuring a seamless customer experience for background screening programs. The role involves handling inquiries, managing account workflows, and delivering high-quality service throughout the candidate and client journey. Representatives must work a hybrid schedule in Quezon City, adhering to US hours, which may include night shifts.

Responsibilities

Support basic candidate and client inquiries
Handle inbound calls, emails, and chats
Deliver client orders and information requests on time
Ensure Service Level Agreements are met
Partner with internal teams to solve client requests

Skills

Qualifications

5 years of customer service experienceBackground Screening experience2-year or 4-year college graduateAt least 2 years of college completion

About Cisive

cisive.com

Headquarters

Easton, Maryland, United States

Company Size

1001-5000 employees

Founded

1977

View Profile

Cisive is a single, trusted platform for your entire talent journey | Integrate and harmonize all of your talent processes across a core set of tools & services to help you overachieve your talent & business goals. Employee background checks, license monitoring, and drug screening services. Enhance your hiring process with our accurate, efficient, and comprehensive solutions tailored for healthcare, transportation, and more. Join our mission to create safer workplaces today.