Client Service Specialist (English and German)

capital.com(7 months ago)

HybridFull TimeJunior$52,344 - $70,331 (estimated)Customer Support

About this role

This role supports clients of a global trading platform by addressing inquiries and issues across multiple channels and guiding them through platform features and procedures. The position focuses on maintaining high levels of client satisfaction and trust while ensuring smooth client onboarding, including KYC. It operates within a fast-paced digital assets environment, requiring strong communication skills in both English and German and collaboration with internal teams.

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Required Skills

Client Support
Customer Service
Live Chat Support
Email Support
Phone Support
KYC Assistance
Platform Onboarding
Client Training
Client Relationship Management
Issue Resolution

+10 more

About capital.com

capital.com

Capital.com is a fintech trading platform that enables retail and institutional clients to trade a wide range of instruments—stocks, ETFs, forex, indices, commodities and cryptocurrencies—via CFDs and supported underlying markets. It provides web and mobile apps with advanced charting, real‑time market data, AI-driven insights and risk‑management tools alongside commission‑free pricing and competitive spreads. Regulated across multiple jurisdictions (including the UK, EU and Australia), Capital.com also emphasizes trader education and analytics to make markets more accessible to a global user base.