Client Service Supervisor

SPS-North America(10 days ago)

United States, Portland, ME, MaineOnsiteFull TimeSenior$60,000 - $80,000Client Services

About this role

The Client Services Supervisor is responsible for managing daily service delivery, employee supervision, and customer satisfaction at client sites. They act as the primary contact for clients, oversee resources, coordinate staff and vendors, and support operational and business development efforts. This role requires strong leadership, project management, and technical skills to ensure operational excellence.

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Required Skills

Customer Service
Project Management
Records Management
Leadership
Operations Management
Vendor Management
Data Analysis
Team Development
Client Relations

Qualifications

High School Diploma
3+ years of management experience
Records Management Certification (preferred)
Experience with records management software

About SPS-North America

spsglobal.com

SPS is a global business process outsourcing (BPO) firm that helps organizations scale operations and improve customer experience through people, technology, and data. They deliver contact center and omnichannel customer support, back‑office processing, and tech‑enabled services such as automation and analytics tailored to industry needs. SPS emphasizes secure, scalable delivery and measurable outcomes to reduce costs, boost customer satisfaction, and accelerate clients’ digital transformation.

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